Privacy Policy
Last updated: 15 Sept 2026
This policy explains what Tanween collects when you use this website, contact us, or message us on Facebook, Instagram or WhatsApp — why we collect it, and what we do with it.
Who we are, and what this app is
Tanween is a real-estate company in Erbil, Kurdistan Region, Iraq. This app is our own internal tool. Only our staff have accounts on it and there is no public sign-up. We use it to run our own Facebook Page, Instagram account, WhatsApp Business number and advertising. We do not manage, access or process the accounts or data of any other business.
What you give us directly
When you send an enquiry through this website we collect the name, phone number and any email address or message you give us. If you call or visit us, a member of staff may record the same details. We do not collect payment details anywhere on this site.
What we receive from Facebook, Instagram and WhatsApp
When you message our Facebook Page or Instagram account, Meta gives us the conversation and an identifier specific to your account with us, along with the display name on your profile — and, on Instagram, your username and, for business or creator accounts, your profile picture. Meta does not give us your phone number on either of those channels. When you message our WhatsApp Business number we receive your WhatsApp number, your WhatsApp profile name and the message. If you fill in one of our Facebook or Instagram lead forms we receive the answers you entered. If you reached us by clicking one of our adverts, we also receive the identifier of that advert, so we know which one brought you to us.
Why we use it
To reply to you, arrange viewings, and follow up about properties that match what you asked for. We use the advert identifier only to understand which of our own adverts are working. We do not sell your details, and we do not share them for anyone else's advertising.
Who can see it
Tanween staff who handle enquiries, each signed in to their own account with permissions limited to their role. Messages you send through WhatsApp, Messenger or Instagram are also processed by Meta under Meta's own privacy policy, because that is how those services work.
Where it is kept
In a private database held by our hosting provider, reachable only by this app. Access requires a staff account and password. We do not publish this data or send it anywhere else.
How long we keep it
While we are dealing with your enquiry, and afterwards for as long as it remains reasonable to contact you about property. If you ask us to delete it, we delete it — see below.
How to have your data deleted
Write to us using any of the contacts at the bottom of this page and say that you want your data deleted. Tell us the phone number, email address, or the Facebook, Instagram or WhatsApp account you contacted us from, so that we can find the right record. We will delete your enquiry, your contact details and the message history we hold, and confirm to you once it is done. This removes the copy held in this app. The messages also remain in your own Facebook, Instagram or WhatsApp account, where you can delete them yourself.
Your other choices
You can ask what we hold about you, ask us to correct anything that is wrong, or ask us to stop contacting you. Tell us on any of the contacts below and we will act on it.
Cookies
This site sets one cookie, used only to keep our staff signed in to the admin area. It sets no advertising or tracking cookies of its own. If you reached us from a Facebook or Instagram advert, Meta may record that you clicked it, under Meta's own policy.
Changes to this policy
If we change how we handle your information we will update this page and change the date shown at the top.